Terms & Conditions

1) Who we are

Provider: OCKTRA.IO LTD, company number 15512388, registered address Willow Court, Stroud, Glos, GL5 4BJ, UK. Contact: legal@yourdomain.

2) Definitions

Customer means the business entity entering into these Terms. Authorised Users are individuals the Customer permits to use the Services. Customer Content means data submitted to or generated by the Services on Customer’s behalf. Other capitalised terms take the meanings in context.

3) Accounts & eligibility

• The Services are provided for business use only. You warrant and represent that you (and all Authorised Users) are acting in the course of a business and have authority to bind the Customer. Consumer protection legislation (including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) does not apply. If we reasonably believe you are a consumer, we may suspend or cancel the account.
• You must maintain accurate account information and safeguard credentials. You are responsible for use by your Authorised Users.
• You must comply with age and eligibility requirements (minimum age 18).

4) Subscriptions, fees & taxes

• Fees are as set out at the point of order. Unless stated otherwise, fees are exclusive of VAT and applicable taxes.
• We may change prices at renewal or by giving at least 30 days’ notice for monthly plans.
• Billing is in advance for each subscription term. Unused portions are non‑refundable unless required by law or expressly stated.
• Trial periods (if any) are as described at sign‑up; after a trial, charges start automatically unless you cancel.
• Late or failed payments may result in suspension after prior notice.
• Consumer cooling‑off rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply because the Services are for business use only.

5) Permitted & acceptable use

• Do not misuse the Services or attempt to interfere with their normal operation.
• No unlawful, infringing, harmful, or offensive content; no reverse engineering (except to the extent permitted by law), scanning, or load testing without consent.
• Fair use applies to unlimited or high‑tier features. We may enforce reasonable technical limits to protect service stability.

6) Customer Content & IP

You retain all rights to Customer Content. You grant us and our subprocessors a worldwide, non‑exclusive licence to host, process, transmit, display and create incidental copies of Customer Content solely to provide and support the Services and as otherwise permitted by these Terms.

7) Our licence to you

Subject to payment of fees and compliance with these Terms, we grant you a non‑exclusive, non‑transferable, non‑sublicensable right for Authorised Users to access and use the Services during the subscription term for your internal business purposes.

8) Integrations

You may connect third‑party integrations (e.g., CRM, email, storage, identity, analytics, advertising). We process data to and from such providers per your configuration and permissions. Each integration provider’s terms and privacy policy apply to its service. We are not responsible for third‑party services and may suspend an integration if required for security, legal, or contractual reasons.

9) Beta & early access

Beta features may be identified as preview, alpha, beta or similar. They are provided "as is" without SLA or support commitments and may be changed or withdrawn at any time.

10) Availability & support

• We aim for high availability and will use reasonable efforts to minimise disruption for maintenance.
• Support is provided via email/ticket during business hours UK time.

11) Security & data protection

We maintain appropriate technical and organisational measures. Processing of personal data is described in our Privacy Policy. Where we act as processor of Customer Content personal data, our Data Processing Addendum (DPA) applies and is incorporated by reference.

12) Confidentiality

Each party will protect the other’s non‑public information with at least the care it uses for its own confidential information and use it only as necessary to perform under these Terms. This does not apply to information that is public, independently developed, or rightfully obtained without confidentiality obligations.

13) Intellectual property

Except for the limited rights granted, we and our licensors retain all rights, title and interest in and to the Services, software and associated materials.

14) Feedback

If you provide ideas or suggestions, you grant us a perpetual, irrevocable, royalty‑free licence to use them without restriction.

15) Publicity

We may use your name and logo to identify you as a customer on our website and marketing materials, subject to reasonable trademark usage guidelines. You may opt out by notifying us.

16) Term, suspension & termination

• These Terms start when you first use the Services and continue for your subscription term, renewing per the plan settings unless cancelled.
• Either party may terminate for material breach if not cured within 30 days of notice. We may suspend access for security risks, legal requirements, or unpaid fees after prior notice.
• On termination, your access ends. We will make Customer Content export available for a limited period (30 days) unless prohibited by law or you request deletion earlier.

17) Warranties & disclaimers

We warrant we will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided "as is" and "as available" and we disclaim all other warranties, including implied warranties of merchantability, fitness for a particular purpose and non‑infringement.

18) Limitation of liability

19) Indemnity

We will defend you against third‑party claims alleging that the Services infringe UK intellectual property rights, and pay damages finally awarded, provided you promptly notify us, allow control of the defence, and cooperate. This does not apply to claims arising from your content, use in combination with non‑Our services, or modifications not made by us.

20) Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control (including outages of third‑party networks or providers) while such events persist and reasonable mitigation is taken.

21) Changes to the Services/Terms

We may modify the Services to improve or add features, address security, or comply with law. We may update these Terms by posting a new version and updating the date above. For material changes, we will provide notice (e.g., email or in‑app) at least 30 days in advance where practicable.

22) Governing law & venue

These Terms and any non‑contractual obligations are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive or equitable relief in any jurisdiction.

23) Miscellaneous

• Order of precedence: If there is a conflict, an executed order form or MSA, then the DPA, then these Terms, then policies (e.g., Privacy, Cookie) apply in that order.
• Assignment: Neither party may assign without consent, except to an affiliate or in connection with a merger or asset sale.
• Third‑party rights: No person other than the parties has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term.
• Severability & waiver: If a term is unenforceable, the remainder remains in effect. Failure to enforce is not a waiver.
• Export controls & sanctions: You must comply with applicable export and sanctions laws.
• Notices: Legal notices to us: legal@yourdomain. We may send notices to your registered account email.
• Entire agreement: These Terms and referenced documents form the entire agreement and supersede prior proposals or understandings.

Contact us

Email: legal@ocktra.io. Address: Willow Court, Stroud, Glos, GL5 4BJ, UK.